Refunds, Returns, Cancellation Policy

By default, there are no refunds, credits or exchanges on any tickets or purchases. TicketMax fees are non-refundable under all circumstances.

TicketMax has no control and involvement in the events put together by the organizer. The event organizer is solely responsible and liable for the event it organises including the ticket(s) sold and purchased by you.

The Event Organizer may allow refunds. You must request a refund directly with the event organizer directly or via email. The Organizer is not authorized to refund TicketMax fees.

Make sure you meet all the requirements below:

1. You already contacted the organizer and they have either not responded or denied your request
2. The event was cancelled within the last 45 days (not postponed or rescheduled)
3. The organizer used the TicketMax platform to process your payment

If you meet the requirements, ask for a refund through [email protected] with the subject:

Ticket Refund Request – [Name of Event Organizer] [Name of Event and Event Date].

Click the link to view our Event Organizer - Refunds, Returns, Cancellation Policy HERE.